If you own or run a business, chances are you’re already using a VoIP telephone system. More and more organisations are turning to a cloud-hosted business phone system and it’s no surprise, when you consider the business benefits of VoIP, and how simple it is to get the system up and running.
But are you getting the most out of your VoIP phone system? Make it work even harder for you and your business with these top tips.
1. Make sure employees are VoIP-trained
VoIP phone systems only yield maximum benefit for your business if all your employees know how to use them. And, as the technology develops and more features are unlocked, such as call forwarding or call queuing, it’s important your employees stay up to date and adapt to the most efficient ways of working.
Why not introduce monthly training sessions to run through best practices and how employees can configure their phones to get the most from the VoIP system?
Don’t forget those who work remotely, too, who may find it harder to keep up with changing requirements and new features.
2. Consider a virtual receptionist for ultimate professionalism
Add gravitas to your organisation’s image by using a virtual receptionist. This is a pre-recorded message that greets callers and directs them to the area of the business best suited to their query, via a selection of call routing options.
As well as making the company seem more professional, it also saves time – by avoiding the need for an employee to physically transfer every call – and creates a more polished experience for your customers.
3. Work out what hardware you need
One of the major benefits of using VoIP is reducing reliance on hardware. But old habits die hard. Are you still clogging up the office or paying for equipment you don’t really need?
For example, do you need to invest in new business phones, or can you make use of VoIP adapters to continue using your old ones? Do employees need office phones at all, or can they use apps on their computers or mobile phones?
If you’re not sure what hardware will work best, why not let Hive Communications work out the best solution for your business?
4. Brush up on the features VoIP has to offer
Make sure you’re getting the most out of your cloud-hosted phone system. Check you’re using all the clever features VoIP systems now offer to boost your business.
These include call recording, to uncover valuable insights and unlock new business strategies, and call transferring, which ensures your callers enjoy a seamless experience.
5. Choose an IT company with bespoke support plans
Every company is different, and solutions that work wonders for one might just create more problems for another. So, rather than rely on a faceless IT company who treats your business like any other, choose one like Hive Communications, that takes the time to get to know you and your team, and to understand your particular needs.
It means you’ll benefit from a customised IT support plan, built to help you achieve your business goals, not someone else’s.
Contact Hive Communications to find out how we can help you reach your business goals