Initial Client Requirement
This new client had been running their business for years with one main client who was highly lucrative to them. They wanted to introduce new systems infrastructure to enable them to expand to a wider client base and update their technology. The management team are not technical and feared being sold the wrong system.
What we did:
Hive carried out consultancy initially to establish the requirements and research the software available to best meet their needs. The software they thought was going to be suitable prior to contacting us was proven to be wholly inadequate. Subsequently, we are providing ongoing managed services in IT hardware, desktop support, provision of connectivity, implementation of the new software and telecoms.
Value
· Onboarding and initial project management of digital transformation: £15,500 in consultancy, IT Support engineer time, hardware and more
· Ongoing IT support, telecoms & mobiles: £1,000pm
What they said
Concorde had been using the same system since the 1990’s. The previous director has been unwilling to invest a new system and not had any business development strategy. In 2021 the current directors started to looked for a new system that would bring them into the 21st century and allow them to develop the business.
“We know we needed to update but we are not experts and our biggest fear was investing in a system that would prove to be unsuitable. We were recommended one system that would have cost £20k just for the initial set up. Hive were introduced to us by a mutual business acquaintance and have proved to be brilliant. From day 1 they took an interest in out business and really drilled down into what we do to find out what system would be best for us. They then went away and come up with recommendations. The recommendation we accepted will prove to be revolutionary for the business and totally transform how we operate. They have supported us all the way and we are now ready to develop our business and move away from being reliant on 1 major customer”.
“They have also provided us with a modern IT platform that will allow for expansion as well as updating our antiquated phone system. However the most important part in any relationship is people and Christoph and his team have proved to professional, tenacious, really focused on our needs and above all friendly and good for a laugh.” I will have no hesitation in recommending them.